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Refund policy

RETURNS

WEBSHOP:

Returns within 14 days , money back guarantee.

 INSTORE;

Returns within 14 days, with voucher, no cash refund.

No returns for SALE items.

 

A. HOW TO DO A RETURN OR EXCHANGE FOR OUR WEBSHOP - EU ORDERS

  1. REQUEST A RETURN OR EXCHANGE:

 

  1. RETURN SHIPMENT
  • Paste DHL shipping label on your package.
  • Include the packing slip in the package so that we know which order number it concerns.
  • Drop off the parcel at your nearest DHL parcel point.

 

(No shipment costs are charged for Exchanges. Shipping costs for returns are worn by the customer and will be deducted from refund (€8,95)).

 

3. OR DROP IT OFF IN OUR STORE AT UTRECHTSESTRAAT 105, AMSTERDAM

     

    B. RETURN OR EXCHANGE - for NON-EU Countries (orders above €150)

    1. Go to https://rain-couture.nl/a/return to register your return and select the option “Non-EU OnlineTaxFree.com Return”
    2. Print out the return label you received from Onlinetaxfree.com and attach it to the package.
    3. Print out the commercial invoices you received from Onlinetaxfree.com in your mailbox.
    4. Include one copy of the commercial invoice in your package.
    5. Paste the second copy of the Commercial Invoice on your package. Include one copy of the commercial invoice in your package with the packing slip.
    6. Paste the second copy of the Commercial Invoice on your package next to your shipping label.
    7. Drop off your package at a UPS point.

    --> Please note: We insure all packages in transit from Rain Couture to the delivery address against theft and accidental damage. The the customer is responsible for the package in case of returns (and exchanges) sent to Rain Couture.

    REFUNDS

    Refund policy for EU countries:

    Once your return has been received, Rain Couture will refund the order amount minus the cost of the return label (max 14 days).

     

    Refund policy for non-EU countries with orders above €150

    Onlinetaxfree.com provides the tax refund process for Rain Couture. This means the non-EU customer is always eligible for a VAT refund, even if the Non-EU customer decides to return the goods.

    Rain Couture will refund the order amount (excluding VAT) minus the cost of the return label.

    The Non-EU customer can reclaim the VAT by contacting: customerservice@onlinetaxfree.com

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