Shipping & returns

Return Policy

Please note that our return policy in our store is different from webshop orders.

In the webshop:

Register returns within 14 days, we must receive your return within 21 days. You will receive your money back via Multisafepay within 10 days.

In our Flagship Store:

The items can be returned within 14 days with the (digital) receipt. There is no refund, only a voucher that is valid for 1 year.

 

Shipping & Returns

Free shipping above 50€ within the Netherlands.
Currently Rain Couture ships every order within the Netherlands free of charge. Within the Netherlands your order will be shipped with the standard service of PostNL.
Outside the Netherlands, the order will be shipped with the standard service of UPS, DHL, PostNL or DPD.

 

Where do we ship?

We can ship products to almost every location. If your country is not available while placing your order, please contact us via e-mail, [email protected]

 

When do we deliver?

Rain Couture aims to process and ship all orders within 2 working days.
Orders placed Monday-Friday before 12.00 AM will begin processing that day, excluding holidays. All orders placed after 12.00 PM will begin processing the next business day. Orders placed on Friday after 3.00 PM will begin processing on the following Monday.
Your order will be delivered between 9.00 am and 6.00 pm.
 PostNL delivers from Monday to Saturday.
 UPS/DHL/DPD delivers from Monday to Friday.
Our couriers do not deliver on Sundays and/or holidays.
Delivery time does not include Saturdays, Sundays and/or holidays.
You can trace your package by using the track and trace code, which will be provided by e-mail after sending your package.

Insurance

We insure all packages in transit from Rain Couture to the delivery address against theft and accidental damage. Once the package has been signed for, it is no longer insured.

Taxes & Duties

International shipments may be subject to import taxes, duties and customs fees, which are levied once your package reaches the country of destination, and are the responsibility of the recipient.

Returning Procedure

When a product is bought within The Netherlands, delivery costs are free. Any costs for returning the items is worn by the customer.

In order to facilitate the exchange or return of your items report the package as a return via your account on rain-couture.nl within 14 days of receiving your initial order.

 

Please attach the copy of the packing slip that you can find in the package. Then follow the instructions on the return form. We must receive the return within 21 days from the day you bought the item(s). For returns of faulty items please follow the same process.

 

Returns made easy via our Returnista return portal!

You can now easily download a return label via Returnista.
You can choose between shipping with DHL or UPS.
You can choose to bring your order yourself to a DHL or UPS point or have it picked up at home.

Don't have a printer to print your return label? UPS has an option to have the return label scanned from your phone at the service point :)

The steps to follow:

1. Go to https://raincouture.returnista.nl
2. Choose pick up or drop off
3. Indicate how many packages you wish to return.
4. Enter your email address and order number.
5. Stick the return label on the packaging and hand it over to the chosen service point.

Please note that we do not accept liability for returned goods. Pack and seal your return securely, in the original package, and include the original packing slip. Please be aware that international customs duties and sales taxes are not refunded for shipments outside the European Union.

 

Return Address

Rain Couture, Utrechtsestraat 106, 1017 VS Amsterdam.

 

Exchanges

There are no extra costs involved for exchanging products.

You can exchange every product for another size, color or model. If you wish to exchange, please follow the same process as above and select under “return reasons” and select “Exchange for different model/style” or “Exchange size”. Tell us on the packing slip which model/size you would need.

If the amount exceeds the original order, you will receive an additional invoice. If the amount is less than the original order, you will be refunded.

 

Faulty goods

In order to facilitate the exchange or return of faulty items, please follow the same process like normal returns.
Faulty items will only be accepted if the delivered goods are damaged or if there is a subsequent manufacturing fault within a period of 3 months after delivery. All items returned as faulty will be inspected, and any items deemed to subject to fair wear and tear will not be accepted as faulty. Exchanges are possible if the item is available. When possible, items may be repaired on request, but only when such items are deemed faulty and repairable. Repairs do not come with any guarantees

 

Refunds

Refunds will be made within 10 days after your return has been received or 30 days if you have paid via a credit card (please note that our store terms & conditions differ from our webshop’s terms). All undamaged, correctly returned products will be credited to the original purchaser’s creditcard. As previously stated, international custom duties and sales taxes are non-refundable for shipments outside the European Union.



For further information, you can contact one of our customer service representatives 

at [email protected] Once our returns department has received your package, your refund will be processed, using the original form of payment, within 10 weekdays. You will be notified via e-mail, to the address listed on your account, when the transaction has taken place. Please note your banking institution may require additional days to process the transaction once they have received the information from us.