Taxfree Refund Policy
TAXFREE REFUND POLICY
Receiving a Tax Refund on your order when you live outside the EU:
For our orders that are shipped outside the EU we have partnered with Onlinetaxfree.com. After your order has been delivered to you, Onlinetaxfree.com allows you to receive a percentage refund of the taxes you had to pay. In the process of placing an order, the refund amount will be calculated and visible for you.
How it works:
When your order value is above €150, and the delivery destination is outside the EU, you will have the option to select ‘Onlinetaxfree.com- UPS’ as a shipping method, the refund will also be displayed here. In the next pop-up you can provide the information of the bank account in which you would like Onlinetaxfree.com to transfer the refund.
Please note that the refund is processed only after the customer has paid the import taxes and duties by receiving the order, and after the return period of 45 days has passed
What you can do if you have not entered your information in the pop-up:
If you have completed the order but there is still some information missing to transfer your refund, Onlinetaxfree.com will reach out to you through email. If you have questions about Onlinetaxfree.com it is possible to ask them on their website: www.onlinetaxfree.com. You can also contact our customer service for information about the service.
The difference between the taxes paid in The Netherlands, and import taxes:
Onlinetaxfree.com makes it possible for you to receive a refund on the VAT that is collected by the Dutch government. Because of their service you will receive a refund into the account you provided. Please be aware that this is a different kind of tax than import costs are. To receive your shipment you will have to pay import costs, in the form of duties and taxes that are collected by the government of the country you live in.